Terms of Service

1. Who these terms apply to

They apply to you as the customer and to us as the contractor, from the moment you accept a quote or ask us to carry out work, whether that acceptance happens by phone, by email, through the form on this site or verbally in your driveway. If you are arranging work on a property you do not own, you confirm you have the owner’s permission to do so.

2. Quotes and how long they last

Quotes are given in writing and hold for 30 days from the date issued. After that we may reissue at current prices, because spring steel, opener units and door sections all move with supplier pricing.

A quote is based on what the tech could see and measure at the time. Where something is concealed behind a section, inside a motor housing or under a bottom bracket, the quote covers the work described and nothing more.

Any figure given over the phone before a tech has seen the door is an estimate for guidance. The written quote given on site is the one that counts.

3. Booking, access and the day itself

We give an arrival window rather than a fixed minute, because a spring break ahead of you in the schedule takes as long as it takes. If we are going to miss a window we will call you.

We need access to the garage, to the door and to a working power outlet. Somebody over 18 needs to be present at the property, or you need to have made arrangements with us in advance for access.

Please move vehicles, bicycles and stored items clear of the door and the tracks before we arrive. If the work area cannot be reached and we have to return, a second visit charge applies.

We do not move, disconnect or reconnect anything outside the garage door system. That includes electrical work beyond plugging in an opener, structural alterations to framing beyond what the install requires, and anything to do with a gas line or a water heater in the garage.

4. Price, scope and changes

The price you approve before work starts is the price you pay for that work.

If the tech uncovers a further problem once a panel, a cover or a bracket is off, work on that item stops. You get told what it is, what it costs and what happens if it is left. Nothing additional goes ahead without your agreement, and you may decline it.

Where a part has to be ordered, the quote states that and gives an expected lead time. Lead times on custom colors, carriage overlays and full-view doors are supplier dependent and we pass on the supplier’s date rather than inventing one.

Special order doors and sections are made to your specification and cannot be returned. Approval of the order, including panel style, window layout and color, is yours.

5. Payment

Payment is due on completion of the work, unless the quote says otherwise.

Special order doors, sections and non stock parts require a deposit at the time of ordering, stated on the quote. The balance falls due on completion of the installation.

We accept the payment methods listed on the invoice. Card payments go through a processor and we do not store full card details.

Invoices unpaid past their due date may attract reasonable late charges and collection costs permitted under Texas law. We would much rather talk to you about a payment problem than add a charge to it, so call us.

6. Cancellation and rescheduling

You can cancel or move a booked repair appointment at no charge up to two hours before the arrival window opens. Tell us as early as you can and the slot goes to somebody with a door stuck open.

Cancelling after the tech has arrived leaves the diagnostic or call-out fee payable.

Cancelling a special order door or section is possible only before it enters production with the supplier. Once it is in production the deposit is not refundable, because the item is built to your specification and cannot be resold.

Where you have a statutory right to cancel a contract signed at your home within a set number of days, that right stands and is set out on the paperwork you sign. Asking us to begin work sooner than that period allows may affect it, and we will explain that at the time.

7. Workmanship warranty

Our labor is warranted for the term printed on your invoice. If the same repair fails within that term through our workmanship, we come back and put it right at no charge.

Parts carry the manufacturer’s own warranty. We register it where registration is required and we handle the claim on your behalf where we can.

The warranty does not extend to damage caused by impact, including a vehicle hitting the door, by weather events such as hail, wind or flooding, by a power surge, by pest or rodent damage to wiring, by anyone else working on the door after us, or by continued use of a door after a fault has appeared.

Running an opener against a broken spring, a jammed door or a door off its track will damage other parts, and that follow-on damage falls outside the warranty. If something breaks, stop using the door and call.

8. Safety, and the one thing we ask of you

Garage door springs hold serious stored energy, whether they are torsion springs on a shaft above the opening or extension springs beside the tracks. A broken spring still holds energy in the remaining coils, the cables and the drums.

Do not attempt to adjust, wind, unwind, remove or replace a spring. Do not remove a bottom bracket while the door is down. Do not force a door that has broken a spring, jumped its track or snapped a cable.

We will gladly talk you through releasing the opener with the door fully closed and securing a door that is stuck open. We will not talk anyone through spring work, and nothing on this site should be read as instructions to do it.

If you have been given advice on this site and something about your situation looks different from what is described, stop and call instead.

9. Limits on our liability

We are liable for loss or damage we cause through our own negligence or failure to carry out the work with reasonable skill and care. Our liability for any single job is limited to the amount you paid us for that job, except where the law does not permit that limit.

We are not liable for indirect or consequential loss, including lost income, lost use of a vehicle or property, or costs arising from a delay caused by a supplier, a weather event or anything else outside our reasonable control.

We are not liable for pre-existing defects in the door, the framing, the slab or the electrical supply, nor for the condition of a door or opener we were not asked to work on.

Nothing here limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

10. Complaints

Call us first and tell us what went wrong. Most problems with a garage door repair are solvable on a return visit, and we would rather fix it than argue about it. If you are still unhappy, put it in writing using the contact details on this site and we will respond.

11. Governing law

These terms and any work carried out under them are governed by the laws of the State of Texas. Any dispute falls to the courts of Collin County, Texas.

12. Updates to these terms

The version published on this page at the time you accept a quote is the version that applies to that job. We may update these terms for future work.